Acknowledgements
Preface
Introduction
Unit 1: Mates
Unit 2: The Community Spirit
Unit 3: Customer Service
Unit 4: Handling Problems
Unit 5: Cities
Unit 6: Buildings
Unit 7: A Fragile Paradise
Unit 8: Development
Unit 9: Publishing
Unit 10: The Media
Unit 11: Technology
Unit 12: Amateurs
Unit 13: Professionals
Unit 14: Corporate Sport
Unit 15: MakingADeal
Appendix 1: Tapescripts for Units 1 to 15
Appendix 2: Language Reference Boxes
Appendix 3: Cultural Glossary

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