Preface前言

Chapter1商務(wù)交際Business Communications

1Telephone Calls打電話

2Appointments約會(huì)安排

3Visiting Clients拜訪客戶

4Reception商務(wù)接待

5Visiting Factories參觀工廠

6Business Meals商務(wù)會(huì)餐

7Arranging Recreation Activities安排娛樂活動(dòng)

8Seeing Off Customers送別客戶

Chapter2商務(wù)活動(dòng)Business Activities

9Market Research市場(chǎng)調(diào)研

10CreditInquiry資信調(diào)查

11Advertising廣告營(yíng)銷

12Product Promotion產(chǎn)品推銷

13TradeShow參加展會(huì)

Chapter3商務(wù)談判Business Neg Otiatlons

14Negotiations Relatingto Price價(jià)格談判

15NegotiationsRelatingto Commission傭金談判

16Negotiations Relatingto Agency代理談判

17Negotiations Relatingto Contract合約談判

18Negotiations RelatingtoInsurance保險(xiǎn)談判

Chapter4商務(wù)會(huì)議Business Conferences

19Beginning the Meeting會(huì)議開始

20Agenda會(huì)議議程

21Discussions會(huì)上討論

22Summarizeand Adjourn總結(jié)、閉會(huì)

Chapter5商務(wù)技巧Business Skills

23EstablishingTrade Relations建立貿(mào)易聯(lián)系

24Inquiry詢盤

25Offer報(bào)盤

26Counter-offer還盤

27OrderingGoods訂貨

28Payment付款

29Packing包裝

30Shipment裝運(yùn)

31Inspection商檢

32Customs Clearance通關(guān)

33Complaintsand Claims投訴與索賠

34Arbitration仲裁

Chapter6其他相關(guān)知識(shí)Other Relevant Knowiedge

35Joint Venture合資企業(yè)

36Trademark商標(biāo)

37Compensation Trade補(bǔ)償貿(mào)易

38Processingand Assembling加工裝配

39Technology Transfer技術(shù)轉(zhuǎn)讓

40Bidand Tender招標(biāo)投標(biāo)

41E-commerce電子商務(wù)