Chapter 1 溝通方式Media Se1ection

Chapter 2 自我定位Coordinating Yourse1f

Chapter 3　基本構(gòu)成Standard Pans

Chapter 4　任選部分0ptiona1 Pans

Chapter 5　商務(wù)信函的格式Formatting 1etters

Chapter 6　數(shù)詞的寫法Amounts and Numbers

Chapter 7　準(zhǔn)確和正確Correctness

Chapter 8　詞法正確Correct Diction

Chapter 9　語法正確Correct Grammar

Chapter 10　具體Concreteness

Chapter 11　漢化英語Ching1ish

Chapter 12　體諒Considerateness

Chapter 13　清楚C1arity

Chapter 14　簡潔Conciseness

Chapter 15 禮貌Courtesy

Chapter 16　與時(shí)俱進(jìn)Currency

Chapter 17　一般詢函Routine Requests

Chapter 18　應(yīng)求詢問與自發(fā)詢函Specia1 Requests

Chapter 19　回復(fù)詢問Responses to Requests

Chapter 20　肯定回復(fù)Positive Rep1ies

Chapter 21　否定回復(fù)Negative Rep1ies

Chapter 22　詢價(jià)、報(bào)價(jià)與還價(jià)Enquiries，Offers and Counteroffers

Chapter 23　訂單與確認(rèn)Orders and Rep1ies

Chapter 24　索賠與回復(fù)C1aims and Rep1ies