想達成交易，與客戶的有效溝通至關重要，銷售的過程就是溝通的過程，一切信息的來源均來自于雙方的溝通，良好的語言溝通可以讓對方充分地信任你，以及對你所述產(chǎn)品的全面了解，從而有效地達到交易。
今天跟大家分享一些在銷售中經(jīng)常用到的句型。讓客戶打開話匣子，避免尬聊; 讓客戶感受到被重視，成為回頭客。
客戶很忙，長話短說大家都很忙，因此跟客戶進行簡短的介紹，可以使用以下兩個句型：
I’m sure you’re quite busy at the moment, so I’ll be very brief.我知道您現(xiàn)在很忙，所以我會用很簡短的話說明。（長話短說）
I won’t take very much of your time.我不會占用您太多時間。
向客戶提問題，參與談話一旦引起客戶的注意，最好讓他們參與到談話中?？梢韵蛩麄兲釂?，分享以下2種提問方式：
Would you be interested in…?您對…感興趣嗎？
With your permission, I’d like to ask you some questions.經(jīng)您允許，我想問您一些問題。
強調(diào)重點簡明扼要，尊重客戶和客戶給出的寶貴時間,可以使用以下句型:
The two most important points are…最重要的兩點是……
The best feature of the product is…產(chǎn)品的最佳功能是…
When I first started using this當我第一次開始使用它時...
The price of this product is unbeatable.該產(chǎn)品的價格是無與倫比的。
讓客戶享感受到被重視了客戶都是“寵”出來的，盡最大努力滿足他們的需求，讓他們感受到被重視。可以使用以下句型：
Let me take care of that for you.讓我為您解決這個問題。
I’d be happy to solve this for you.我很樂意為您解決這個問題。
I appreciate your business. =Thank you for choosing our company; =we are grateful that you chose our firm.感謝您的光顧（選擇我們）。
I know you’ve been a customer for a long time and your loyalty is important to us.我知道您已經(jīng)有很長時間了，您的忠誠度對我們很重要。
Is there anything else I can help you with?還有什么我可以幫助您的嗎？
換個方式說即使是客戶同事的名字，也要盡可能記?。?/b>
"I spoke with someone from your marketing department on Friday."
“我星期五與貴司市場部的某人進行了交談?！?br>
可以換成
"I spoke with Jane from marketing on Friday."
“我星期五與貴司市場部的簡進行了交談?！?br>
不要把客戶引向無話可說
"That isn't something we can do."
“那不是我們能做的?！?br>
可以換成
"This isn't within the scope of our current contract, but if it's something you'd like to consider as a future project, we’d be happy to discuss."
“這不在我們當前合同的范圍之內(nèi)，但是如果您希望將其作為未來的項目，我們很樂意討論?！?br>
不要用質(zhì)疑的語氣
"Are you sure that's what you want?"
“您確定那是您想要的嗎？”
可以換成
"I just wanted to confirm these changes with you and offer some further suggestions about how we can meet your goals."
“我只是想與您確認這些更改，并就我們?nèi)绾螌崿F(xiàn)您的目標提供更多建議?！?br>
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