對于新手業(yè)務(wù)同學來說，很多同學在營銷不同類型的客戶時都有自己的一套說辭，所以這個僅供參考
留言模板



模板一（收到訂單后留言）：
Hi,*****,thank you very much for your order,we will send you the goods within 1-3 days by China Post Mail(****),if any question,don't hesitate to ask me,hope we will have a good start cooperation.Thank you.



模板二(發(fā)貨后留言)：
Hello,***(客戶名稱）,it is a pleasure to tell that the postman just pickedup your item from our warehouse,it is by****(物流方式）about***working days to arrive.
The tracking number is*******,tracking web:********,you can view its updated shipment on the web,which will
be shown in 1-3 business days.Also our after sales service will keep tracking it and send message to you when there is any delay in shipping. We warmly welcome your feedback.


模板三
(客戶 30 天后仍然沒有收到包裹的留言）：
Hello******,this is***,I am sending this message to update the status of your order.The information shows the parcel didn't arrive your country,Apologize that the shipping is slower much than usual.Hope it is not a big trouble for you.Just now we extended the taking delivery time for you,thank you very much.Best Wishes.

模板四（貨物到達海關(guān)后，提醒貨運相關(guān)進展）：
Hello Sir/Madam
This is**.I am sending this message to update the status of
your order.The information shows it was handed to customs on Jan.19.
Tracking number：************.You can check it from web:***************.
You may get it in the near future.Apologize that the shipping is a little slower than usual.Hope it is not a big trouble for you. Best Wishes.

模板五（貨物達到郵局）：
Hello Sir/Madam
This is**.I am sending this message to update the status of
your order.The information shows it is still transferred by Sydney post office.Tracking number：************.Please check the web*******.
You will get it soon,if your country Post delay it,please try to
contact and urgent them,maybe you can get it earlier.Please note that package delivery.Hope you love the product when get my products.If so please give me a positive feedback.The feedback is important to me.
Thank you very much. Best Wishes!

模板六（評價時的模板）：給客戶評價時的模板：
Dear buyer,thank you very much for your order,I hope we will have a
long-time cooperation,don't hesitate to contact with us if there's anything what I can help you,best regards.

好評客戶留言模板：
Hello,***,I am so pleased and grateful that you gave us a good
feedback/you are satisfied with our products and service,I hope I can apply to give you a good discount or send a gift to you when you order
next time.Thank you very much.Best regards

中評客戶留言模板：
道歉：Hello,***,I feel so sorry for all your inconvenience/ the quality question/that you are not satisfied with*****.
解釋原因：
提出解決辦法：In order to showing my apologies,we hope we can give you a good discount or send you a gift when you order next time.And thank you so much for your suggestion,hope we will
have a long-time cooperation.Don't hesitate to contact with us if there's anything what I can help you,best regards.

差評客戶留言模板：
在中評的基礎(chǔ)上增加：I am looking forward to your reply whether or not you agree we fix this thing.If agree,honestly hope you can revise the bad valuation.If you don't agree,could you give us a better suggestion? We hope we can fix this thing reasonably and positively.Let us apologize to you again for all your inconvenience.Thank you very much,best regards.

客戶未評價：
Dear****
I just got the good news that you have confirm receipt the
parcel,I hope you are satisfied with our products.We would appreciate it,if you can give us a positive feedback,the feedback is very important to us.
I hope we will have a long-time cooperation,don't hesitate to contact with
us if there's anything what I can help you.Thank you very much.Best regards.***

模板七（發(fā)錯貨物，漏發(fā)貨及時提醒客戶）：
Hello***,it is apity to tell you a thing that our delivery member forgot to send the gauze bag to you,could I send you again or we give you$****
discount to you when you order next time?So sorry for all your inconvenience.Thank you very much,best regards.

模板八（推薦訂閱店鋪）：
給新買家推薦：
Dear***，Thanks you for showing interest in my http://products.In order to offer a better service and keep you updated with the latest promotions and products,please subscribe to my store.Any problem of subscribing,please refer to http://help.aliexpress.com/alert_subscribe.html
原意：親愛的*買家名稱*：很高興您關(guān)注我的產(chǎn)品，為了方便后續(xù)給 您提供更好的服務(wù)，建議您可以訂閱我的店鋪，可以及時了解我的店 鋪和產(chǎn)品的最新動態(tài)。如果您在操作時遇到問題時，請參看http://help.aliexpress.com/alert_subscribe.html.

給老買家推薦：
Dear***，Welcome to subscribe to my store.By a few clicks you can enjo your VIP service such as the latest updates from new arrivals to bestselling products on a weekly basis etc.Any problem of subscribing, please refer to http://help.aliexpress.com/alert_subscribe.html.
原意：親愛的*買家名稱*：歡迎您訂閱我的店鋪，這樣您每周可以收 到最新、最熱銷的產(chǎn)品信息，僅需要您簡單操作，就可以享受給您的 VIP 服務(wù)。如果您在操作時遇到問題時,請參看http://help.aliexpress.com/alert_subscribe.html.


模板十一（對老客戶推銷模板）：
Hello****,thank you very much for your order in our store,do you sell
by online store or Real store.Could you send the website for my reference if you have an online store,you can tell me which product you selling
mainly if you have a real store.We are a professional jewelry factory,I hope we can get the seller Dom news and your
suggestion for the products.And maybe we can supply the product you are selling and be sure to give you best price than other suppliers for the same quality
products.I hope we will have a long-time cooperation and help you have a better sale.Thank you very much,best regards.


模板十二(客戶抱怨全部是免運費，沒有按指定的運輸方式來發(fā)）：
dear*****,thank you very much for your message,I am so sorry that you
didn't check our product description carefully,please check it again,because many countries can't select the China Post free shipping,so we set all are free shipping,and you will discover many stores are do so in Aliexpress,and aliexpress have a course to tellu show to set all free shipping.Even so,dear Carlos,don't worry,we are an original factory, our price must be best for this product,and you must have no any lose. And I hope you will have a good sale and we will have a long-time cooperation.


模板十三（客戶拍買了但是未付款）：
Hi,Dear****,I found you bought our products,but you didn't pay the money,if you feel the shipping cost is too high?Or you don't know how topay?Could you tell me the reason,so that we can discuss to solve the question for you?


模板十四（說服國際站客戶到速賣通購買的第一封郵件）：
Hi, Dear***,I am very pleased to receive your inquiry,snake necklace is one of our main products in our factory and we produce it many years with a good quality and service.
Because so many detailers buy this products now and the quantity usual just have100-500pcs,in order to save our client's time,we suggest you can buy our store directly,our store website address: www.aliexpress.com/store/700604,thesnakenecklacelinkis: http://www.aliexpress.com/store/700604/200979027/Necklace_12.html

You can see all the details such as the pictures,color palette,product description,all kinds of shipping cost etc.And you can pay by western union,bank,and credit card online,if you have no these,you can contact with us by PayPal.
Please check it carefully,if you have any question for the price, operational approach,etc.,don't hesitate to ask me,I will give you a satisfied answer and how to buy online.
And I need tell you a good news,when your order is more than $300,we

will reduce all the shipping cost in our store and send the goods to you by express such as DHL,UPS,EMS,FedExetc.
Aliexpress Company belong to Alibaba Company,too and it is fit well for the small order to buy online.Hope we will have a start cooperation in it and have a long-time cooperation.
We hope you can give us some suggestion for our store for the picture, price,shipping,variety,MOQ etc.we will adjust all according to our clients'view.I am looking forward to your reply/order,thank you very much.


模板十五（客戶拍了但是沒有付款）：
OH,My God.You didn't pay for the product incredibly.This is beyond my imagination.The products are so perfect, however they are still not make you satisfied.It seems
that my service and product are not good enough,which let you wasted so much time in my shop and lose your confidence on me.I'm very sorry.Wish you have a happy life.


模板十六（客戶留言過失沒有及時回，香港小包無路徑查不到）
DearGiyani,
So sorry for the delay reply，
too many message after CNY,so I missed to reply your message,really I feel so sorry.
I have checked the message and our delivery record,all of the information shows that we have shipped the parcel via Hong Kong post without tracking number,so it is untracked.But the rule of Aliexpress specified that we must write a tracking number,if not,we can't send the goods online,therefore,my colleague wrote a tracking number of china Post mail. I'm so sorry for all ofthe trouble we brought to you.
I think I should tell you that there are so many parcel for HongKong post and the post is so slower than usual by the end of the year hope you can cancel the dispute and wait for more days in patience believe the parcel will arrive in the near future,please believe that we won't make our clientsbear any lose.If the parcel is returned or lost,we will refund you without any reason,please don’t worry about that.If now we refund the money to you,when you get the parcel,you need pay the money to us or return back the parcel to us,I think that is trouble for you or me.
Apologize again for all of the trouble brought to you.Really so sorry because of the delay reply and not enough service.I hope you can give us a chance to give you adiscount or a simple gift when you next order.
Thank you very much.
Jack


模板十七（客戶對材質(zhì)誤會并且提起糾紛并且沒有及時回復）
Dear Mary
I feel so sorry for the delay reply because we can't see the message of dispute center in time if we didn't go to dispute center,so I missed to reply your message,really I feel so sorry.
I have checked the material of the earrings,and I confirmed with our ware hour’s stock,the material is crystal think you should confirm it again.And please send the goods pictures to our email([email protected])to confirm.
On the other hand,we are honest seller and hope establish long-time cooperation with any kind customer,we cannot make our clients bear any lose hope you can understand and I am looking forward your next order. Thank you.
Jack


(投訴）：
投訴中國郵政小包還沒有收到貨
Dear****,I am s*****,I feel so sorry to bother you and all your inconvenience.We have followed the package tracking number all the time.now,the China Post mail always can't arrive to our client's hand because of so many parcel for China Post,although most are about18-43 days,but it still have many package just can't arrive more than 45-60 days or more,and sometimes some package return back to China(less2%),we ask the China Post mail that didn't know the exact reason they only can check the package status.Maybe the customs clearance is a reason,your country post delaying is a reason,and China Post delaying is a reason.I think the Post mail service is worse much than the express.But it is very cheap when the weight is less than 2KG,
We always feel so helpless for the China Post,so our product decryption have'RiskTips"for the Post Shipping way,we must deal withthe delay positively,don't worry,we will still follow the tracking of you package.If the package return back by the Postal service,when we get the package we will return back the money to you unconditionally.Please try to contact with your country Post and urgent them,our experience shows that can let the package to your hand earlier,it have no any other way.
Dear*****,because you give us a dispute,that had let us have a dispute rate and give us a very bad affection.If you can cancel this dispute within 4 hours that will have an arbitrament rate that will give us more bad affection.Hope you can comprehend our work,and I hope you will have a good sale for our products,and we will have a long-time cooperation.
Please believe the Aliexpress company and believe our company,you won't bear any lose if you cancel this dispute,thank you very much.
（如果客戶發(fā)起了一個糾紛）
When you get the goods,please confirm it online,thank you very much,hope you will be satisfied with our goods and you will have a good
sale,and we will have a long-time cooperation,thank you very much.(如果已經(jīng)到達客戶國家）

Dear Rosalinda,
Thanks for your message,here is your friend Ashley from ChhayJewelry,wish you have a nice day t here.
It is a pity to hear that you received a wrong item,normally it is hardly to happen,as we have a ser ious pack aging team,but I know nothing is impossible,so here to help me find out the reason,wo uld you mind to send me the picture about the item you received?
Please do not worry,I am an honest seller,after I found out the reason,I would like to resend you t he right one sorissue you there fun das your prefer,I assure you will not bearany lost.
So sorry for the inconvenience brought to you,and I am looking forward to your confirm message. Your friend Ashley
Dear**** ,if your goods is urgent,I suggest you should select the express shipping way,when your order is more than $300,we will send the goods to you by express free shipping.
if you are a mature buyer in aliexpress,you will discover,when your
order is more than $300 in a store,usually you can get a good price (some store can be free shipping less than $300,but the unit price is higher much),and it can save much shipping cost with a fast and safety shipping way.Please confirmit,thank you very much.
（向客戶進行推銷）If you still can't get the goods after 60days,we or the aliexpress must refund all the money to you.(

向所有這類型的投訴客戶進行此承諾）


投訴發(fā)貨數(shù)量少
hi,*****,I am so sorry about our careless, Ineed confirm the weight of parcel to check the less quantity with our shipment staff who just start to work after some days,because only less a pcs,I apply to our manager,I think,could we can fix this thing asfollowing:1.Could I offset the1pc's money when you next order,and we give you a good discount or send a simple gift to you?2.If you much refund now,could you give me your PayPal account?
Really so sorry for all the convenience,thank you verymuch.

客戶投訴標明快遞免運費結(jié)果不是免運費的(參考訂單）
dear****,thank you very much for your reply,I am so sorry that you didn't check our product description carefully,please check it again, because many countries can't select the China Post free ship

1、當買家光顧你店鋪,詢問產(chǎn)品信息時：
重點：跟買家初次打招呼，要親切、自然并表示出你的熱情。盡量在初步溝通時把產(chǎn)品元素介紹清楚，范例參考:
Hello,my dear friend.Thank you for your visiting to my store,you can find the products you need from my store.If there are not what you need,you can tell us,and we can help you to find the source,please feel free to buy anything! Thanks again.

鼓勵買家提高定單金額和定單數(shù)量,提醒買家盡快確認定單
Thank you for your patronage,if you confirm the order as soon as possible,I will send some gifts.A good news:Recently there are a lot of activities in our store.If the value of goods you buy count to a certain amount,we will give you a satisfied discount.

交易進行中，通知買家去參看物流情況
The goods you need hadbe




退、換貨問題。
Dear friend,
I'm sorry for the inconvenience.If you are not satisfied with the products,you can return the good s back to us.When were ceive the goods,we will give you are placementor give you a full refund.W e hope to do business with you for along time.We will give you a big discountin your next order.
Best regards

親愛的朋友,
很抱歉給您帶來了不便。如果你不滿意的產(chǎn)品,你可以把貨物返還追到我們。當我們收到的貨物,我們將給你一個更換或者給你全額退款。我們希望能和你們建立貿(mào)易關(guān)系。當您下次購買時，我們將給您最大的折扣。

催促下單，庫存不多
Dear X,
Thank you for your inquiry.Yes,we have this iteminstock.How many do you want?Rightnow,we onl y have X lots of the X color left.Since they are very popular,the product has a high risk of selling o ut soon.Please place your order as soon as possible.Thankyou!
Bestregards, (name)

回應(yīng)買家砍價
Dear x,
Than kyou for your interests in myitem.
I am sorry but we can’t
offer you that low-price you asked for.We feel that the price liste disreasonable and has been care fully calculated and leaves me limited profit already.
However,we ’ d like to offer you some discounts on bulk purchases.If your order is more than X pieces,we will giv e you a discount of xx% off.Please let me know for any further questions.Thanks.
Sincerely, (name) 您好
Thank you for your inquiry,we very much hope to complete the order with you for me,here is the products link you need,if you buy 100 pieces, we can give you a wholesale price,$25/piece.If you have any idea,Please let us know,and we will try our best to help you.Looking forward to your reply.
Regards
謝謝您的詢盤，我們非常希望能夠與您完成此筆訂單，下面是我對您所需要的產(chǎn)品的介紹， 如果您一次購買 100 件，我們可以給您一個批發(fā)價格，每件 25 元.如果您有任何的問題，請和我溝通。我會竭盡所能來幫助你。期待您的答復。

海關(guān)問題，
某些國家海關(guān)的嚴格檢查造成貨物延誤，建議及時通知買家，及時的 溝通讓買家感覺你是一直在跟蹤貨物的狀態(tài)，并是一位負責的賣家，以免置之不理造成誤會。
Dear friends
We received notice of logistics company,now your customs for large parcel periodically inspected strictly,in order to make the goods sent to you safety,we suggest that the delay in shipment,wish you aconsent to agree.Please let us know assoonas possible Thanks


提醒折扣快結(jié)束了
Hello X,
Thank you for the message.Please note that there are only 3days left to get 10% off by making payments with Escrow(creditcard,Visa,
Master Card,Money bookersor WesternUnion).Please make the payment assoonas possible.I will also send you an additional gift to show our appreciation.
Please let me know for any further questions.Thanks. Best regards,
(Your name)

合并支付及修改價格的操作
Dear X,
If you would like to place one order for many items,please first click"add tocart",then“buynow”,and check your address and order details carefully before clicking“submit”.After that,please inform me,and I will cut down the price to US $XX.You can refresh the page to continue your payment.Thank you.
If you have any further questions,please feel free to contact me. Best Regards,
(Your name)


提醒買家盡快付款模板
DearX,
We appreciated your purchase from us.However,we noticed you that haven't made the payment yet.This is a friendly reminder to you to complete the payment transaction assoonas possible.Instant payments are very important;the earlier you pay,the sooner you will get the item. If you have any problems making the payment,or if you don’t want to go through with the order,please let us know.We can help you to resolve the payment problems or cancel the order.
Thanks again!Looking forward to hearing from you soon. Best Regards,
(Your name) Dear X,
We appreciate your order from us.You have chosen one of the
best selling products in our store.It'S very popular for its good quality and

competitive price.Right now,we only have X lots of the X colors left.We would like to inform you that this product has a high risk
We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10%
discount on your order,if you purchase now,to ensure that the product doesn't sell out.We will ship your order within 24 hours once your payment is confirmed.If you need any help or have any questions,please let us know.
Best Regards, (Yourname)
PS:We are one of the biggest suppliers on AliExpress.With more than 3 years’experience in worldtrade,we are able to provide the best prices, the highest quality and the superior service.We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described. If you have any questions,please contact us;we are happy to help you.

訂單超重導致無法使用小包免郵的回復
Dear X,
Unfortunately,free shipping for this item is unavailable;I am sorry for the confusion.Free Shipping is only for packages weighing less than 2kg, which can be shipped via ChinaPostAirMail.However,the item you would like to purchase weighs more than 2kg.You can either choose another express carrier,such as UPSorDHL(which will include shipping fees,but which are also much faster).You can place the orders separately,making sure each order weighs less than 2kg,to take advantage offree shipping.
If you have any fur the rquestions,please feel free to contact me. Best Regards,
(You rname)

海關(guān)稅
(customsta x)Dear X,

Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item.Based on past experience,import taxes falls into two situations.
First,in most countries,it did not involve any extra expense on the buyer side for similar small or low-cost items.
Second,in some individual cases,buyers might need to pays ome import taxesor customs charges even when their purchase is small.As to specificrates,please consult your local customs office.
I appreciate for your understanding! Sincerely,
(Your name)


因為物流風險，賣家無法向買家國家發(fā)貨
Dear X,
Thank you for your inquiry.
I am sorry to inform you that our storeis not able to provide shipping service to your country.However,if you plan to ship your orders to other countries,please let me know;hopefully we can accommodate future orders.
I appreciate for your understanding! Sincerely,
(Yourname)

已發(fā)貨并告知買家
DearX,
Thank you for shopping with us.
We have shipped out your order(order ID:xxx)on Feb.10th
byEMS.The tracking number is xxx.It will take 5-10 work days to reach your destination,but please check the tracking information for updated

information.Thank you for your patience!
If you have any further questions,please feel free to contact me. Best Regards,
(Yourname)


物流遇到問題
DearX,
Thank you for your inquiry;I am happy to contact you.
We would like to confirm that we sent the package on 16 Jan,2012. However,we were informed package did not arrive due to shipping problems with the delivery company
.We have resent your order by EMS the new tracking number is:XXX.
It usually takes 7 days to arrive to
your destination.We are very sorry for the in convenience.Thankyou for your patience.
If you have any further questions,please feel free to contact me. Best Regards,
(Your name)



如果買家希望提供樣品，而貴公司不支持樣品時，
Dear X,
Thankyou for your inquiry;I am happy to contact you.
Regarding your request,I am very sorry to inform you that we are not able

to offer free samples.To check out our products were commend ordering just one unit of the product (the price maybe a little bit higher than ordering by lot).Otherwise,you can order the full quantity.We can assure the quality because every piece of our productis carefully examined by our working staff.We believe trust worth in essis the key to a successful business.
If you have any further questions,pleasefeel free to contact me. Best Regards,
(Your name)


模板五：
客戶投訴沒有收到貨的模板：
Dear Rosalinda,
Thanks for your message,here is your friend Ashley from Chhay Jewelry,wish you have a nice day there.It is a pity to hear that you still have not received your parcel,for your order just now I chec ked our shipping record,the tracking number for your parcel is RA214154254CN,we send it out on Oct 31th,and you could track it on https://www.usps.com/And just now I tracked,it shows that: You entered:RA214154254CN
Your Item's Status Your item has been processed throug has or tfacility in SHANGHAI,CHINA PEOP LESREP at9:02pm on November 08,2011.
It seems that your parcel has left China on Nov 8th,I guess there was something wrong happened during the shipment that lead it delayed,cause you know Christmas and new year is coming,ther e are much more parcel needs to be shipped out than usual time,that may lead many parceldelay ed,but normally it is hardly to lost.So I wonder that will you please kindly wait for 1 more week?If you could not receive It after 1 week,please do not hesitate to contact me again,ifs o,I would like to offer my best service,refund orresen dispossible,I assure you will not bear any lost.
So sorry for the inconvenience brought to you,and looking forward to your message again Best wishes
Your friend Ashley

10 個高回復率的開發(fā)信模板
模板一：
Hi Sir/Madam,
Glad to hear that you're on the market for furniture, we specialize in this field for 14 years, with the strength of ERU&USA ANTIQUE FURNITURE, with good quality and pretty competitive price.
Also we have our own professional designers to meet any of your requriements.
Should you have any questions, call me, let's talk details. Best regards!
Leon

模板二：
Dear purchasing manager,
Hello, this Lily Lee from xxx company, our company is a professional xx manufacturer with years‘s experience. so we want to avail ourselves of opportunity establishing business relation with you.
Please link our company web site if you want to know more about
our product. By the way, free sample are available. Thank you in advance!
Best regards] Xxx
Company name:
Tel:…….
Fax:…….
MSN:..........
Skype:………..

模板三：
Subject: XX (products name) you need/ XX factory / xx good quotation

Dear Sirs:
We glad to get your information posted on xxxxxx. that you are in the market for XXXX. We would like to take this opportunity to introduce our

company and products, with the hope that we may work together in future .
This is (Name ) from (Company Name ) which is specializing in (Products Name ) for many years. According to your information posted on xxxx, we'd like to introduce this item for you, and its future have XXXXXXXXXXX ( products information).....
If you want to see more items, pls visit our website Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.
We look forward to hearing from you soon.

Best Regards,
Your name ( position)

company date (NAME, ADDRESS, WEBSITE, MAIL, TEL AND FAX ETC.)

模板四：
Hey guy,
XYZ trading here, exporting LANTERNS with good quality and low price in US.

Call me, let's talk details.

Rgds,

Rick
Cell phone: ***

（這是一個巴西的貿(mào)易公司寫給陌生的美國公司的開發(fā)信）

模板五：
Dear Mr. Mound Klamath,
Glad to get your contact info from India mart!
We supply homogenizers and ice cream freezing machine with good quality and very competitive price. Hope to be a partner of your company!
E-catalog will be provided if needed.
Email me or just call me directly. Thank you! Best regards,
Mandy
******Co., Ltd. Add: ***

Tel: *** Fax: *** Mail: *** Web: ***

模板六：
To: Purchase Manager
Re: Supplier of Deep Groove ball bearing April 29, 2010

Dear Sirs,
It is glad to write to you with keen hope to open a business relationship with you. I obtained your company name and email address from the Internet.
Ningbo Fenghai Bearing Co., Ltd. is a factory specialized in Deep Groove ball bearing. Our products had adopted ISO9001:2000 Quality System Authorities.
For more information, we would like to let you know our company web site as below.
Hope to hear good news from you. Sincerely Yours,
Sky

Export Manager Ningbo Co., Ltd. TEL:
FAX:
Email:
Website



模板七：
Hi, purchasing manager. Good day!
We are XXXX supplier, and we have researched & designed some new product.

If you are interested in, I 'll send you our catalogue. Thanks for your valuable time.
Regards. Yours,

- XXX(Ms)
company name Website: www ADD:XXXXXX TEL:+86 XXXXX FAX:+86 XXXXX


模板八： Hi Kelvin,

Glad to hear that you're on the market for flashlight and other promotional items.
This is C from *** Ltd in China. We specialized in flashlights and premiums for 10 years, with the customers of Coca-Cola, Craft, Pepsi, etc., and hope to find a way to cooperate with you!
Please find the pictures with models and different packaging in attachment. An American guy purchased this model in BIG quantity last year. I would like to try now, if it's suitable for Europe.

FREE SAMPLES can be sent on request. Call me, let's talk more!

Thanks and best regards,

C
*** Ltd Tel: *** Fax: *** Mail: ***





模板九：
Hi Chris,
Glad to hear that you are on the market for stainless steel spinning parts. We, xxx Co. Ltd, is professional in precision machining for nearly 10 years, covering high precision machining parts, casting parts, metal parts, etc.
Hope to establish business relationship with you!
Should you want know more about our company, pls visit Any comments, that'll be appreciated! Thanks.
Best regards,
xxxx
xxx Co., Ltd. TEL:
FAX:
Email:


模板十：
Dear Sir or Madam,

Are you interested in saving some money on importing any of the following?:

- High quality thickness planer
- Bench planer
- Combined planer & thicknesser
- Woodworking machines

All of our products are very affordable as a result of being produced in

special economic development regions of China and we are more than happy to help you with the import/export process too!

My contact details are below, and I would be glad to hear from you.

Kind regards, Kevin Zhu Sales Executive


新產(chǎn)品

Dear Sir/Madam
This is Young of YiXun Electron Co., Ltd,China.It's my honor to serve you.
Our company is a professional high-tech enterprise specializing in the mobile phone lcd, touch screens, flex cables and other accessories of mobile phones in China,

We are a gold supplier and manufacturer of mobile phone Accessories in China,Can provide high quality products, all models can provide for you,The products brand include Apple,Nokia, SONY ERICSSON, SAMSUNG, HTC, Blackberry etc.
And we'd like to recommend our hot sale accessories and hot sale repair parts to you.Iphone 5 LCD assembly Iphone 4/4s LCD assembly
Iphone 3/3gs LCD AND DIGITIZER TOUCH SCREEN
Various accessories for iPhone 5/4/4S/3GS/3G/2G
All part we got stock!
More information pls contact me .

We sincerely hope to make business with u and provide good service to u.

If any problem,pls don't hesitate to let me know.It's my pleasure to help you.Looking forward your reply.Your prompt reply will be highly appreciated.
Best regards Young Yang
Mobile:0086-13427536772
MSN: [email protected] Skype: gzyxlcd5
Trade messager：cn1000239527
Website: http://yxlcd.preview.alibaba.com/

催促信

Dear Sir/Madam
This is Young of YiXun Electron Co., Ltd,
Days ago you sent the inquiry to me.and I sent you a price list back. It's seems that you interest in our products.But after that I can't hear your message.
Our products is really great quality in our industry.
And we have good after-sale service and quality guarantee.
I confuse that whether if you not received my mail.If you got it ,hope you can give me some feedback.
Our company really want to built a steady business relationship with you.
Hope you can give us a chance.
Wait your reply and wish you have a good day.


Best regards Young Yang

復盤模板


Dear Sir,

Thank you for your interest in our products.This is Young of YiXun Electron Co., Ltd,China.It's my honor to serve you.

Our company is a professional high-tech enterprise specializing in the mobile phone lcd, touch screens, flex cables and other accessories of mobile phones in China,

We are a gold supplier and manufacturer of mobile phone Accessories in China,Can provide high quality products, all models can provide for you,The products brand include Apple,Nokia, SONY ERICSSON, SAMSUNG, HTC, Blackberry etc.
Here’s our service detail：.
1） Delivery time:1-3days by EMS. DHL.UPS. 2） Payment: T/T,Western Union,MoneyGram 3） Guarantee Time:1 Year


Now here I send you our price list of our best branded products,pls check it on the attachment.I hope you will like them very much.After you go through it ,you can pick up the items you want,and also tell me your order quantity.So that I can help you to check the exact shipping cost,since different weight is different shipping price. More information pls contact me . It can be negotiated according to the quantity .
We sincerely hope to make business with u and provide good service to u.

If any problem,pls don't hesitate to let me know.It's my pleasure to help you.Looking forward your reply.Your prompt reply will be highly appreciated.

Best regards Young Yang
Mobile:0086-13427536772
MSN: [email protected] Skype: gzyxlcd5
Trade messager：cn1000239527
Website: http://yxlcd.preview.alibaba.com/






復盤模板 2

Dear Sir,

Thank you for your interest in our products.This is Alice of LC perfume&fragrance Co.,LTD,China.It's my honor to work with you.

Our company is the best manufacturer in China,which has done this business for more than 14 years.There are two kinds of services in our company.

One is Stock Perfume service： 4） MOQ:96PCS.
5） price:5-6.5USD.
6） Delivery time:7 days by EMS.
7） Payment: west union,t/t,moneygram，paypal

The other one is OEM Perfume service:
1) MOQ:10000PCS
2) price:1-4.5USD
3) Delivery time:30days by sea.
4) Payment:west union,t/t (30% deposit,balance before delivery)，paypal So which one would you like,stock perfume or OEM perfume?
Now here I send you our price list of our best branded perfume,pls check it on the attachment.I hope you will like them very much.After you go through it ,you can pick up the items you want,and also tell me your order quantity.So that I can help you to check the exact shipping cost,since different weight is different shipping price. If 96 pcs you can mix 8 brands inside . The price of the list what I send you is for your reference . It can be negotiated according to the

quantity .
We sincerely invite you to come to visit China to get this wonderful experience and good business chance.

If any problem,pls don't hesitate to let me know.It's my pleasure to help you.By the way,do you have MSN or Skype?I think you can add me.Talking online will be more convenient for us.Your prompt reply will be highly appreciated.

Best regards Alice Chan
Mobile:0086-15920971627
MSN:[email protected] Skype:Alicechancz
Trade messager：cn200869267 Website:www.lcperfume.cn





復盤模板 3
1. 未付款訂單的催款模板（請根據(jù)您產(chǎn)品的自身特點對描述內(nèi)容進行修改）。Dear xxx,
We have got your order of XXXXXX.
But it seems that the order is still unpaid. If there’s anything I can help with the price,size, etc. please feel free to contact me.
After the payment is confirmed, I will process the order and ship it out as soon as possible.
Thanks!


2. 查看到買家付款完成的訂單后，給買家發(fā)送訂單確認郵件，并且告知預(yù)計發(fā)貨時間。 Hi, xxx,

Thank you for your payment for orders xxxxxxx.
We will be dispatching these items within the next 3 days.

If you have any questions or problems,contact us directly for help.


3. 填寫了發(fā)貨通知后告知買家當前狀況（訂單號、發(fā)貨單號、運輸方式和發(fā)貨日期）。Hello, xxx,
We are happy to tell you we have dispatched your order! You can track its progress with the following tracking number:xxxxxx.
You can also track the delivery of your order yourself here: www.xxxxx.com. It usually takes about 30 days for your order arrive, but as this is the shopping season, the logistics companies are very busy and some orders may takes lightly longer to arrive.
If you have any questions or problems, contact us directly for help.


4. 超過 5 天還未更新物流信息，讓買家再等待。Dear xxx,
As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.
Thank you for your patience!

5. 貨物退回，換物流方式重新給買家發(fā)貨，并延長收貨時間。Hello, xxx,
Due to the overwhelming demand for logistics this shopping season, the original dispatch has failed.
Don’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here:www.xxxxx.com.
We have also extended the time period for you to confirm delivery. If you have any questions or problems, contact us directly for help.

6. 長時間在途，確認是否收到貨物，減少買家未收到的擔憂。Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!
Don’t worry about your money or your purchase either if you do not receive your package, we will resend your order, or you can apply for a full refund.
If you have any questions or problems, contact us directly for help.
（在官網(wǎng)上完成線上走單的親，要博取客戶的信任就更 easy 了~您可以直接信保介紹頁發(fā)送給買家：https://http://tradeassurance.alibaba.com/，然后告訴買家“Yourorderis protectedbyAlibabaTradeAssurace”即可，阿里為您做信用背書哦~）

7. 距離確認收貨超時還有 1 周，依然未妥投，告知買家物流的大致情況，并且告知買家會

給他延長收貨時間，請買家不要提交糾紛。
Hello, xxx,

We have checked the tracking information and found your package is still intransit. This is due tothe over whelming demand for logistics this shopping season. We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!
Thanks!


8. 客戶投訴產(chǎn)品質(zhì)量有問題(表示歉意，并愿意配合解決問題，承諾下次購買能給予折扣)，

請根據(jù)訂單實際情況進行更改。
Dear xxx，

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? Before shipping it out, I suppose that the damage might have happened during the transportation.
But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us.
Thanks for your understanding.


9. 貨物斷貨，推薦類似產(chǎn)品（建議大家及時把斷貨的商品下架）。

Dear xxx,

We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like
to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX. If there’s anything I can help with, please feel free to contact us.
Thanks!


10. 折扣產(chǎn)品推薦。Dear xxx,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX %discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.
Thanks & Best regards!


11. 買家議價（填寫希望買家購買的件數(shù)和您所能提供的折扣）。Dear xxx,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a

XXX %discount if you purchase more than XXXX pieces in one order. If you have any further questions, please let me know.
Thanks!


12. 向買家推薦新品(圣誕節(jié)/新年等節(jié)日暢銷產(chǎn)品推薦)。Dear xxx,
As Christmas/New year/…… is coming, we found XXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of
XXXXXXXX. Please click the following link to check them out XXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX.
Thanks.


13. 貨物在海關(guān)。Hello, xxx,
We have checked the tracking information and found your package has now arrived at your country’s customs agency. Please let us know as soon as your order arrives at your delivery address. If your package experiences any delays at customs, please contact them tore solve any problems.
Thanks!

14. 貨物已經(jīng)處于簽收狀態(tài)，提醒買家確認收貨。Hello, xxx,
The tracking information shows that you have received your order! Please make sure your items have arrived in good condition and then confirm satisfactory delivery. If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve
all problems as quickly as possible! Thanks!

開發(fā)信

Dear Sir/Madam
This is Young of YiXun Electron Co., Ltd,China.It's my honor to serve you.
Our company is a professional high-tech enterprise specializing in the mobile phone lcd, touch screens, flex cables and other accessories of mobile phones in China,
We are a gold supplier and manufacturer of mobile phone Accessories in China,Can provide high quality products, all models can provide for you,The products brand include Apple,Nokia, SONY ERICSSON, SAMSUNG, HTC, Blackberry etc.


Here’s our service detail：.
1） Delivery time:1-3days by EMS. DHL.UPS. 2） Payment: T/T,Western Union,MoneyGram 3） Guarantee Time:1 Year

Now here I send you our price list of our best branded products,pls check it on the attachment.I hope you will like them very much.After you go through it ,you can pick up the items you want,and also tell me your order quantity.So that I can help you to check the exact shipping cost,since different weight is different shipping price.Because the maket price change alway,the actual price pls contact me
More information pls contact me .
We sincerely hope to make business with u and provide good service to u.

If any problem,pls don't hesitate to let me know.It's my pleasure to help you.Looking forward your reply.Your prompt reply will be highly appreciated.
Best regards Young Yang
Mobile:0086-13427536772
MSN: [email protected] Skype: gzyxlcd5
Trade messager：cn1000239527
Website: http://yxlcd.preview.alibaba.com/

Dear Sir/Madam
開發(fā)信 2

This is Young of YiXun Electron Co., Ltd,China.It's my honor to serve you.
Our company is a professional high-tech enterprise specializing in the mobile phone lcd, touch screens, flex cables and other accessories of mobile phones in China,
We are a gold supplier and manufacturer of mobile phone Accessories in China,Can provide high quality products, all models can provide for you,The products brand include Apple,Nokia, SONY ERICSSON, SAMSUNG, HTC, Blackberry etc.
And we'd like to recommend our newest iphone accessories and hot sale iphone products to you.
Iphone 5 LCD assembly Iphone 4/4s LCD assembly
Iphone 3/3gs LCD AND DIGITIZER TOUCH SCREEN
Various accessories for iPhone 5/4/4S/3GS/3G/2G Pictures


More information pls contact me .
We sincerely hope to make business with u and provide good service to u.

If any problem,pls don't hesitate to let me know.It's my pleasure to help you.Looking forward your reply.Your prompt reply will be highly appreciated.
Best regards Young Yang
Mobile:0086-13427536772
MSN: [email protected] Skype: gzyxlcd5
Trade messager：cn1000239527

休假通知信

Dear Sir/Madam

This is Young of YiXun Electron Co., Ltd,China. This mail is to inform all of our customer something.

Because of our country National day in October 1,our company have a 5days holiday.

Time is during October 1 to October 5.

So during these 5days we maybe can not provide you service. I so sorry about that if make you any inconvenient.

And if you have any order I advise you can make it these week or after our holiday. But I will always keep in touch with you.

During these time China totally in a happy atmosphere.

If you get any time during these time you can make some travel in China too. I think you will like it.

Any problem pls contact me,mail box is always keep checked. Good day.

Best Regards Young Yang