Mr. Johnson: Can you tell me, Ms. Smith, about the training programs you initiated this year? 　Smith女士,你能向我介紹一下今年你發(fā)起的培訓(xùn)計(jì)劃的情況嗎?

　Ms. Smith: We ran a call center training service and language program to ensure that our customer service representatives are well trained.

　我們開辦了電話中心服務(wù)培訓(xùn)和語言培訓(xùn),以保證服務(wù)人員受到良好的培訓(xùn).

　Mr. Johnson: What’s the result?

　成果如何?

　Ms. Smith: We directly attribute an increase in our customer service feedback of 50% to the increase in language skills and training that our employees have received.

　我們認(rèn)為客戶服務(wù)反饋增加了百分之五十歸功于言語技巧培訓(xùn)和員工培訓(xùn).

　Mr. Johnson: That seems very impressive. Good work!

　成果很顯著。干得好。

　Ms. Smith: Thank you, but I cannot take all the credit. Our employees have all worked very hard to increase their productivity level.

　謝謝，但是功勞不是我一個(gè)人的。我們的員工工作都非常勤奮，提高了工作效率。